Refund policy

Due to the complex nature of products and the large distances for shipping, returns policies are to be agreed upon on a product-by-product basis direct with manufacturers.

Please contact GoatSupplies.com.au directly if you require any further information regarding returns.

For returns, the purchaser will advise Goat Supplies Australia (GSA) within 7 days of delivery. Failure to do so may result in your refund being denied.

Goat Supplies Australia will then respond accordingly.

Returns

  1. Any request for returns (excepting those for product failure reasons) must be received by GSA within 7 days of the invoice date.
  2. All physical returns must have prior approval from GSA and be accompanied by a Return Approval Number obtained by contacting GSA at accounts@rawessentials.com
  3. Charges for return freight will only be accepted for faulty products, or when an error on our part, for which authorization or instruction must be given by GSA.
  4. In all cases, proof of purchase, including invoice number, must be supplied.
  5. GSA will arrange a physical return to the supplier/manufacturer
  6. Product returns will be credited at the original value invoiced. Delivery or ‘administration’ charges will not be credited.
  7. Goods not generally stocked by GSA, or indent lines ordered in specially by GSA for a customer, or goods discontinued by GSA will not be accepted as returns unless for product failure reasons.
  8. A minimum of 10% or $10, whichever is the greater, will be charged for all product returns. If the product returned is not in original or resealable, packaging, a higher fee will be charged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@rawessentials.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, email us at accounts@rawessentials.com. We will then advise the necessary procedures for opening an exchange inquiry and the following steps involved.

Shipping

To return your product, you should contact accounts@rawessentials.com.

The purchaser will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item – we will endeavour to make every effort to assist you in finding a preferred courier or delivery service to return your item.